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Q. Are you manufacturer
or a re-seller ?
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A. We are direct
manufacturer and wholeseller ourselves. Our factory with showroom
is located right opposite the GPO on Charan Krung Road in
Bangrak, Bangkok. You can know more about us and view our
company pictures on the website.
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Q. Is there
a minimum order that we must place with you ?
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A. There is NO minimum
order as such. You can start with any quantity you want with
the online retail prices.
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Q. How can I
specify the Ring Sizes for an order that I just placed
online ?
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A. Most of the rings
are listed according to the available sizes in our stock as
an individual product by itself. However, for the rings that
are not listed by size codes, you are requested to sepcifiy
the required sizes between 5 to 9 by email seperately. our
email id is sales@thasilverjewelry.net We refer and apply
the following international
standard ring sizes.
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Q. I like some
of the items but there aren't enough pcs in your stock. Can
I place an order for those items ?
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A. Yes it is possible
for you to buy those items on made to order basis. The minimum
order quantity should be 10 Pcs per design per color. assorted
sizes are acceptable. The production lead time will be within
3 weeks. You can email us your exact order details and we
shall get back to you with a Pro Forma Invoice stating the
order details, delivery date and payment instructions. Please
note we have another category "Jewelry on order only"
in our menu, there are several more designs that you may like
and want to include in your email order.
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Q. What is the
time take to process the order ?
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A. Depending on the quantities ordered,
we will let you know the precise date of shipment in the
pro-forma invoice. We usually have most the designs in our
stock ; hence we usualy ship within the next working day
and infor you the tracking number. However, for items that
need to be made on order basis will take approximately 2
to 3 weeks max after the date of payment is received.
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Q. What are
the shipping costs and options ?
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A. We ship orders worldwide by FedEx,
DHL, TNT, UPS etc. For orders below 500 grams in weight
or value not exceeding 200 US dollars, we recommend using
the Thailand post Priority Registered Airmail service. The
flast rate of US$ 12 is applied for all orders in this case.
Tracking number will be provided and it takes about two
weeks for the packet to reach you. However, if you need
your order much earlier than that or if the value exceeds
US$ 200, we recommend using FedEx. A flat rate of US$ 30
is applied to all packs below 500 Grams. Other than that,
if the weight is higher than 500 grams, The actual rates
will be applied accordingly. We can also accept your own
shipping company if you wish to import on freight collect
basis.
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Q. How long
does it take to receive my order once it is shipped ?
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A. Once we forward you the airway bill
number you can start tracking your packet online on the
relevant website. Via FedEx, DHL, etc it usually takes 3-5
days max. By Registered Airmail anywhere between 6 - 14
days. The delivery time mentioned above is subjected to
customs delays at the destination port if your packet awaits
clearance. For more details please contact us.
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Q. What are
the payment options ?
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A. We accept all major credit cards, Paypal,
Bank wire transfer, Western Union or Moneygram. However,
our prefered mode of payment is by Paypal for orders within
US$ 2000 and Bank transfer for amounts larger than that.
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Q. Do also
accept custom made designs ?
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Yes, we also accept custom designs on
made to order basis. Please contact us with your full enquiry
details to obtain prices and other relevant information.
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Q. Is all your
jewelry pure silver ?
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A. No, our jewelry is made out of 92.50%
pure Silver mixed with copper to achieve the desired 925
sterling silver as known widely.
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Q. Is your
jewelry Nickel free & Hallmarked ?
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A. Yes all our 925 Sterling Silver Jewelry
is free of Nickel or any other alloys. Each piece is correctly
stamped with a "925 Silver" mark.
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Q. Do you also
deal in other metals besides Silver ?
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A. At present we deal only in 925 Sterling
Silver Jewelry.
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Q. Can you
do special platings if required ?
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A. Yes, we can Rhodium and Silver Plate
silver jewelry at extra costs. We also accept Gold Plating
in variety of carats and microns as per customers request.
For more details and pricing please contact us by email.
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Q. Do you also
Drop Ship Jewelry ?
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A. Yes, we can drop ship orders for you
with complete discretion and insert your own invoice and
sender details in the packets. For more details, please
see and subscribe on the Dropshipping page on our website.
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Q. Can I also
buy some samples for evaluation ?
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A. By all means. Please let us know the
item numbers that you want to buy.
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Q. Do also
sell loose stones ?
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A. Yes we can also supply you with only
the loose gem stones. We have a sister concern which is
one of the oldest gem cutting lapidary specializing in all
kinds fancy shapes, sizes and colors of Cubic Zirconia and
other synthetic Gems. You can visit the website www.syntheticgems.org
to know more about it.
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| If you have any other
questions, doubts or queries... please feel free to contact
us and we shall be glad to answer them for you. |